Explore Our Support Hub
Your Guide to Product Care, Warranty & Returns
Discover everything you need to know about maintaining your Ball ‘n Ring products, understanding our warranty policies, and navigating returns with ease.
Common Questions Answered
Find answers to the most frequently asked questions about using and maintaining your Ball ‘n Ring products.
How do I clean my Ball ‘n Ring device?
To clean your device, use a mild soap and warm water. Ensure it is completely dry before storing it away. Avoid using harsh chemicals or submerging it in water.
What is the best way to charge my device?
Use the provided USB cable to charge your device. Connect it to a power source and ensure the charging indicator is lit. Do not overcharge to maintain battery health.
Is the Ball ‘n Ring app secure?
Yes, the app uses AES-256 encryption to protect your data. We prioritize your privacy and do not store any usage logs.
Can I use the device in water?
The device is splash-proof but not waterproof. Avoid submerging it in water to prevent damage.
What should I do if my device isn’t pairing?
Ensure Bluetooth is enabled on your phone and the device is charged. Restart both devices and try pairing again. Refer to the app’s troubleshooting guide for more help.
How do I ensure safe use of the device?
Always use the device as directed in the manual. Do not use it if you have any medical conditions without consulting a doctor. Ensure consent and comfort for all parties involved.
Our Warranty Policy
We offer a comprehensive warranty to ensure your satisfaction with our products. Our 30-Day Satisfaction Guarantee allows you to return your product if you’re not completely satisfied. Beyond this, we provide a one-year warranty covering any manufacturing defects.
What does the warranty cover?
The warranty covers any defects in materials or workmanship under normal use during the warranty period. It does not cover damage caused by misuse or unauthorized modifications.
How do I claim a warranty?
To claim a warranty, contact our support team with your purchase details and a description of the issue. We will guide you through the process and provide a replacement if necessary.
What is the return policy?
Our return policy allows you to return products within 30 days of purchase for a full refund, provided they are in original condition. Contact our support team to initiate a return.
Returns Process
At Ball ‘n Ring, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, our returns process is straightforward. To be eligible for a return, your item must be unused and in the same condition that you received it. Begin by contacting our support team to initiate the return. Once approved, you’ll receive instructions on how to send your product back to us. Please ensure your return is packaged securely to prevent damage during transit. Once received, we will process your refund or exchange promptly.
Product Care Tips
To maintain the quality and performance of your Ball ‘n Ring devices, proper care is essential. Clean your devices after each use with a gentle, non-abrasive cleaner. Avoid submerging them in water and ensure they are completely dry before storing. Store your devices in a cool, dry place, away from direct sunlight. Regularly check for any signs of wear and tear, and contact us if you notice any issues. By following these care tips, you can ensure your devices remain in excellent condition, providing pleasure for years to come.
Cleaning Instructions
To clean your Ball ‘n Ring products, use a damp cloth with mild soap. Avoid harsh chemicals that can damage the material. Rinse thoroughly and dry with a soft towel. Ensure no moisture remains before storing.
Storage Guidelines
Store your devices in a protective case or pouch to prevent dust accumulation. Keep them in a cool, dry place, away from direct sunlight and extreme temperatures.
Battery Maintenance
Charge your devices fully before first use and avoid overcharging. If not in regular use, recharge every three months to maintain battery health. Always use the provided charger for optimal performance.
Get in Touch
Address
For any questions or concerns, please reach out to us. Our team is here to assist you with any inquiries you may have. Visit us at 5678 Pleasure Ave, Suite 200, San Francisco, CA 94103.
Phone
(415) 789-1234
Unleash the Full Potential of Your Devices
Experience the ultimate in connectivity and pleasure by pairing your devices today. Dive into a world of personalized features and seamless control. Don’t wait—ignite your intimacy with Ball ‘n Ring!